ArcaMax

Q: I booked two first-class, round-trip tickets through the Hawaiian Airlines app for my wife, Linda, and me to travel from Honolulu to Haneda, Japan. I received written confirmations for both tickets almost immediately. Both were purchased, one after the other, using the same credit card. When we arrived at the airport in Honolulu, an agent ...Read more

Q: My wife and I have been looking forward to our six-day Rhine River cruise with CroisiEurope. It was supposed to be a relaxing trip before we continued on to Dublin. What we got instead was a series of mechanical problems and a lot of anxiety. The trouble began almost immediately. On the first night, the ship stopped cruising early. The next ...Read more

Krupa Singampalli books a flight home from Australia, but a last-minute schedule change never reaches her inbox. When she arrives at the airport, the airlines can't find her reservation. After missing her original flight and buying new tickets out of pocket, Singampalli discovers that the business class upgrades she paid for have also vanished. ...Read more