ArcaMax

Tatsuyuki Morishita books a "quiet" Airbnb in Toronto, only to be jolted awake by noise every night. An Airbnb agent promises a refund if he moves out early, but once he hands back the keys, the company tries to close the case without a refund. Can he get Airbnb to honor its word?

Q: I booked an Airbnb rental in Toronto for a stay of more ...Read more

Charles Marcus books two rooms at a Hampton Inn through Priceline, but the site cancels his reservation without his permission. When he rebooks the same rooms, the price jumps by $360. Can he get his money back?

Q: I booked two rooms at the Hampton Inn in Islandia, New York, through Priceline.com for a stay over the holidays. The total cost ...Read more

After Holland America discovers a pricing error on a last-minute cruise, it cancels Cindy Woodring's ticket and asks for double her original fare if she wants to keep her plans. She wants the cruise line to honor its original deal. Who's right?

Q: My husband and I are loyal Holland America customers. Since we live in South Florida, we often ...Read more